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User Committee Feedback

Feedback Policy

The Users’ Committee invites members to provide feedback on mediators using the form below.

The Users’ Committee has, for reasons of confidentiality, no knowledge about how any mediator on the Register conducts mediations. The invitation to provide feedback is to enable the Committee to:

  • understand how members perceive the quality of service provided,
  • receive information and, where confidentiality permits, disseminate information about, best practice,
  • receive testimonials from persons happy with the service provided, whether attributed or not, provided that the confidentiality of the mediation is preserved,
  • receive suggestions for improvement (in relation to the way in which mediations are conducted, administrative matters or otherwise),
  • receive observations or concerns about a mediator and pass these on the mediator concerned, and
  • deal with serious complaints about a mediator (subject to the condition that, where a member wishes to, or is instructed to, make a serious complaint about a mediator, the complaint is put in the first instance to any Registered Mediation Provider with the Civil Mediation Council of which the mediator is a member – the Users’ Committee will not deal with a serious complaint until the Registered Mediation Provider has dealt with the matter and any appeal.)

Form for providing positive feedback and /or observations or concerns about a mediator or mediation

Formal complaints about mediators should be made in accordance with the CMC’s Complaints Procedure

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